Terms & Conditions
Last updated: 11 February 2026
These Terms & Conditions govern your use of this website and the purchase of products from Red Deer Packaging (“we”, “us”, or “our”).
By accessing our website or placing an order, you agree to these Terms.
About us
This website is operated by Red Deer Packaging, a UK-based business supplying coffee packaging products.
If you need to contact us, please do so via our Contact Us page.
Use of this website
By using our website, you agree that you will:
- provide accurate and current information
- use the website lawfully
- not misuse, disrupt, or attempt to gain unauthorised access to the site
We reserve the right to suspend or restrict access where misuse is suspected.
Orders
All orders are subject to acceptance and availability.
We reserve the right to:
- refuse or cancel any order
- limit quantities
- cancel orders where fraud or unauthorised activity is suspected
If we cancel your order after payment has been taken, you will receive a full refund.
Pricing and product information
We aim to ensure all prices and product descriptions are accurate. However, errors may occasionally occur.
We reserve the right to:
- correct pricing or description errors
- cancel or refuse orders placed at an incorrect price
- update or discontinue products at any time without notice
Prices are shown at checkout and include any applicable taxes unless stated otherwise.
Payment
Payments are processed securely through third-party payment providers including PayPal and Stripe. We do not store or have access to your full payment details.
By placing an order, you confirm you are authorised to use the chosen payment method.
Shipping and delivery
Shipping times and delivery estimates are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by couriers, customs processes, or events outside our reasonable control.
Risk in the goods passes to you upon delivery.
Please refer to our Shipping Policy for full details.
Returns and refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Please review that policy for full information on your rights and responsibilities.
Product use
Customers are responsible for ensuring products are suitable for their intended use.
We are not liable for loss or damage resulting from improper handling, storage, or use of our products.
Limitation of liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud.
To the fullest extent permitted by law, Red Deer Packaging shall not be liable for:
- indirect or consequential losses
- loss of profits, revenue, or business
- delays outside our control
- losses arising from misuse of products or the website
Our total liability for any claim relating to an order shall not exceed the amount paid for the product(s) in question.
Intellectual property
All content on this website, including text, images, logos, and designs, is the property of Red Deer Packaging or its licensors.
You may not copy, reproduce, or use any content without prior written permission.
Third-party links
Our website may contain links to external websites. We are not responsible for the content or practices of those websites.
Changes to these Terms
We may update these Terms & Conditions at any time. The latest version will always be posted on this page.
Continued use of the website constitutes acceptance of any changes.
Governing law
These Terms & Conditions are governed by the laws of the United Kingdom.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
Contact
For any questions regarding these Terms, please contact us via our Contact Us page.