Privacy Policy
Last updated: 11 February 2026
This Privacy Policy explains how Red Deer Packaging (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or place an order with us.
We are committed to protecting your privacy and handling your data transparently and securely.
Who we are
Red Deer Packaging is a UK-based business supplying coffee packaging products. For the purposes of UK data protection law, Red Deer Packaging is the data controller responsible for your personal information.
If you have any questions about this policy or your data, you can contact us by sending a message through our ‘Contact Us’ page.
Information we collect
Information you provide directly
When you place an order or contact us, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Company details (if applicable)
- Order and purchase information
- Messages or enquiries you send to us
Payment information
Payments are processed securely by third-party providers including PayPal and Stripe (which may also process Apple Pay and Google Pay).
We do not store or have access to your full card details.
Automatically collected information
When you browse our website, we may automatically collect:
- IP address
- Device and browser type
- Pages visited and time spent
- Referring websites
- Cookies and usage data
How we use your information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Respond to enquiries
- Send order confirmations and service updates
- Improve our website and services
- Comply with legal and accounting obligations
- Send marketing communications (where you have opted in)
Legal basis for processing
Under UK GDPR, we process your data based on:
- Contract – to fulfil your orders
- Legal obligations – for tax and accounting purposes
- Legitimate interests – to operate and improve our business
- Consent – for marketing emails and certain cookies
Marketing communications
If you choose to receive marketing from us, we may send occasional emails about products, offers, or updates.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
We may use third-party email marketing providers to manage these communications.
Sharing your information
We only share your information where necessary to operate our business and fulfil your orders, including with:
- Payment providers (such as PayPal and Stripe)
- Website hosting and ecommerce providers (WordPress/WooCommerce hosting)
- Delivery and courier services
- Email marketing providers
- Analytics providers such as Google Analytics
- Suppliers, manufacturers, and fulfillment partners involved in preparing and delivering your order
- Professional advisers where required by law
All third parties only receive the information necessary to provide their services and are required to handle your data securely.
We do not sell your personal information.
Cookies and analytics
We use cookies and similar technologies to:
- enable essential website functionality
- remember preferences
- analyse website traffic using Google Analytics
- improve performance and user experience
You can control cookies through your browser settings. Where required, we request consent for non-essential cookies.
How long we keep your information
We only retain personal information for as long as necessary, including:
- order and tax records (typically up to 6 years)
- customer service records
- marketing data until you withdraw consent
Your rights
Under UK data protection law, you have the right to:
- access your personal data
- correct inaccurate data
- request deletion of your data
- restrict or object to processing
- withdraw marketing consent
- request a copy of your data
- lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us.
Data security
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
Third-party links
Our website may contain links to external websites. We are not responsible for their privacy practices.
Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.
Contact us
If you have any questions about this Privacy Policy or your personal data, please contact us by sending a message through our ‘Contact Us’ page.